Privacy Policy

1. Introduction

HVAC Geek USA ("we," "our," or "us") operates as a call routing service connecting homeowners with independent HVAC service providers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website hvacgeekusa.com or use our call routing services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information that you provide directly to us, including:

• Contact Information: Name, phone number, email address, and ZIP code when you call our routing number or submit a service request form
• Service Request Details: Information about your HVAC issue, property type, preferred service times, and any special requirements
• Communication Records: Call recordings, call duration, and conversation details for quality assurance and training purposes

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring website addresses
• Location Data: Approximate geographic location based on IP address or GPS (if you enable location services)
• Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies to improve user experience and analyze site traffic

2.3 Information from Third Parties

We may receive information about you from third-party service providers in our network, advertising partners, or data analytics providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Routing: To connect you with qualified HVAC service providers in your area
• Communication: To contact you regarding your service request, send confirmations, and provide customer support
• Quality Assurance: To monitor and improve our call routing services, train staff, and resolve disputes
• Marketing: To send you promotional materials, special offers, and updates about our services (you may opt out at any time)
• Analytics: To analyze usage patterns, improve website functionality, and optimize user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized access, and other illegal activities

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We share your contact information and service request details with independent HVAC service providers in our network who can fulfill your service needs. These providers are independent businesses and are not employees or agents of HVAC Geek USA.

4.2 With Service Partners

We may share information with third-party vendors who perform services on our behalf, including:

• Call center and telecommunications providers
• Payment processors
• Marketing and advertising partners
• Data analytics and website hosting providers
• Customer relationship management (CRM) platforms

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or governmental request, or if we believe such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent fraud or illegal activity
• Protect the safety of our users or the public

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Advertising Cookies: Used to deliver relevant ads and track campaign performance (e.g., Google Ads, Facebook Pixel)
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

6. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Staff training on data protection and privacy best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature of the services provided
• Legal, contractual, or regulatory requirements
• The need to resolve disputes or enforce agreements
• Business operational needs

When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

9.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

9.3 European Residents (GDPR Rights)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

9.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@hvacgeekusa.com
• Phone: (800) 555-1234
• Mail: HVAC Geek USA, [Your Address]

We will respond to your request within 30 days (or as required by applicable law). We may require verification of your identity before processing your request.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals, as there is no industry-wide standard for how to interpret these signals. We will update this policy if we adopt DNT practices in the future.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending an email notification (if we have your email address)
• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: