Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and HVAC Geek USA ("Company," "we," "us," or "our") regarding your use of our website at hvacgeekusa.com and our call routing services.

By accessing our website, calling our routing number, or using our services in any manner, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Description of Services

HVAC Geek USA operates a call routing platform that connects homeowners and property owners seeking HVAC services with independent service providers in their local area. Our services include:

• Call Routing: Answering inbound service requests and connecting callers with available HVAC service providers
• Information Services: Providing general information about HVAC services, availability, and service providers
• Referral Network: Maintaining a network of independent HVAC contractors and service providers
• Customer Support: Assisting with service request inquiries and general questions

2.1 Service Limitations

We do not:

• Perform HVAC services ourselves
• Employ or directly control any service providers in our network
• Guarantee availability, response time, or pricing of services
• Provide emergency dispatch services
• Handle warranty claims, billing disputes, or service quality issues between you and service providers

3. Eligibility and User Accounts

3.1 Age Requirement

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement.

3.2 Accurate Information

You agree to provide accurate, current, and complete information when using our services. This includes your name, contact information, property address, and service request details. You are responsible for maintaining the accuracy of your information.

3.3 Prohibited Use

You may not use our services if you:

• Have been previously suspended or banned from using our services
• Are located in a jurisdiction where our services are prohibited by law
• Intend to use our services for any unlawful purpose

4. Use of Services and Acceptable Use Policy

4.1 Permitted Use

You may use our services solely for the purpose of obtaining referrals to HVAC service providers for legitimate residential or commercial HVAC needs.

4.2 Prohibited Conduct

You agree not to:

• Use our services for any fraudulent, illegal, or unauthorized purpose
• Provide false, misleading, or deceptive information
• Attempt to circumvent our call routing system or contact service providers directly through information obtained from our network without authorization
• Harass, abuse, threaten, or harm our staff, service providers, or other users
• Use automated systems, bots, or scripts to access our services
• Attempt to interfere with, disrupt, or compromise the security of our systems
• Copy, reproduce, distribute, or create derivative works from our website content without permission
• Use our services to solicit business, advertise, or promote competing services
• Submit excessive service requests or engage in behavior that constitutes abuse of our services

5. Service Provider Relationships

5.1 Independent Contractors

All HVAC service providers in our network are independent contractors. They are not employees, agents, or representatives of HVAC Geek USA. We do not:

• Control their work schedules, methods, or pricing
• Employ, supervise, or train them
• Provide them with equipment, tools, or vehicles
• Have authority over their business operations

5.2 Service Provider Verification

While we make reasonable efforts to verify that service providers in our network maintain appropriate licensing and insurance, we do not guarantee:

• The qualifications, certifications, or licensing status of any provider
• The quality, safety, or legality of services performed
• Compliance with local, state, or federal regulations
• The accuracy of information provided by service providers

You are responsible for independently verifying any service provider's credentials before allowing them to perform work.

5.3 Direct Relationship

When you are connected with a service provider through our platform, you enter into a direct contractual relationship with that provider. Any agreements regarding scope of work, pricing, warranties, or terms of service are solely between you and the service provider.

6. Fees and Payments

6.1 No Routing Fees

There is no fee charged by HVAC Geek USA for call routing or referral services. Our services to connect you with service providers are provided at no cost to you.

6.2 Service Provider Fees

Service providers set their own rates and pricing. You are responsible for negotiating and agreeing to pricing directly with the service provider before any work is performed. HVAC Geek USA:

• Does not set, control, or influence service provider pricing
• Does not collect payment on behalf of service providers
• Is not responsible for payment disputes between you and service providers
• Does not provide refunds for services rendered by third-party providers

7. Call Recording and Monitoring

Calls to our routing service may be recorded or monitored for quality assurance, training, dispute resolution, and legal compliance purposes. By calling our number, you consent to such recording and monitoring. Recorded calls may be retained for a reasonable period as outlined in our Privacy Policy.

8. Disclaimers and Limitation of Liability

8.1 Service "As Is"

Our call routing services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy, reliability, or completeness of information
• Warranties that services will be uninterrupted, timely, secure, or error-free
• Warranties regarding the quality or performance of service providers

8.2 No Guarantee of Availability

We do not guarantee that:

• Service providers will be available in your area
• Providers will respond to your request
• Services will be performed within any particular timeframe
• Pricing will meet your expectations or budget

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HVAC GEEK USA SHALL NOT BE LIABLE FOR:

• Indirect, Incidental, or Consequential Damages: Including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses
• Service Provider Actions: Any acts, omissions, negligence, errors, misconduct, or illegal activity by service providers
• Property Damage: Damage to your property caused by service providers
• Personal Injury: Injury or harm to you or third parties caused by service providers
• Service Quality: Poor workmanship, incomplete work, or defective repairs performed by service providers
• Pricing Disputes: Disagreements over pricing, billing, or payment with service providers
• Service Delays: Delays in service provider response or completion of work
• Unauthorized Access: Unauthorized access to our systems, data breaches, or security incidents

9. Indemnification

You agree to indemnify, defend, and hold harmless HVAC Geek USA, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of a third party
• Any dispute between you and a service provider
• Your provision of false, misleading, or inaccurate information
• Your unlawful or prohibited conduct

10. Dispute Resolution and Arbitration

10.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, you agree to first contact us to attempt to resolve the dispute informally. Please contact us at:

• Email: support@hvacgeekusa.com
• Phone: (800) 555-1234

10.2 Binding Arbitration

If we cannot resolve the dispute informally within 30 days, you agree that any dispute will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), rather than in court. The arbitration will be conducted in [Your State/County], and the arbitrator's decision will be final and binding.

10.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

10.4 Exceptions

Either party may bring a claim in small claims court if it qualifies. Additionally, either party may seek equitable relief in court for infringement or misuse of intellectual property rights.

11. Intellectual Property

11.1 Ownership

All content, trademarks, logos, service marks, trade names, and other intellectual property displayed on our website or used in connection with our services are the property of HVAC Geek USA or their respective owners. You may not use, copy, reproduce, modify, distribute, or display any such content without our prior written permission.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and services for personal, non-commercial purposes in accordance with these Terms.

12. Termination

12.1 Termination by You

You may stop using our services at any time without notice.

12.2 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to our services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Provision of false or misleading information
• Abuse of our services or staff
• Any conduct we deem harmful to our business, users, or service providers

12.3 Effect of Termination

Upon termination, your right to use our services will immediately cease. Provisions of these Terms that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and dispute resolution) will continue to apply.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for any third-party content, products, services, or websites. Your use of third-party services is at your own risk and subject to their respective terms and policies.

14. Geographic Restrictions

We make no representation that our services are appropriate or available for use in all locations. Access to our services from territories where the content or services are illegal is prohibited. If you access our services from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes may be communicated via email (if we have your contact information) or a prominent notice on our website.

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our services.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

17. Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of HVAC Geek USA.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HVAC Geek USA regarding your use of our services and supersede all prior agreements, understandings, and communications.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law principles. Any legal action or proceeding (other than arbitration as provided above) will be brought exclusively in the state or federal courts located in [Your County, Your State].

20. Contact Information

If you have questions, concerns, or disputes regarding these Terms of Service, please contact us: